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CrystalTech Supports 70 000 Customers with SmarterTrack.


CrystalTech Web Hosting, Inc., a Newtek Business Services™ company and a leading provider of Windows Web hosting, has announced the adoption of SmarterTrack, the new customer service software created by SmarterTools, Inc. SmarterTrack will provide CrystalTech with all the features and functionality of a robust Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, and Reporting software applications delivered within one elegant web interface.

“We are very excited to be one of the first major Windows hosting companies to fully integrate SmarterTrack into our customer service and support system,” said Robert Cichon, President of CrystalTech. “Up to this point, we have had to use separate solutions for our ticket system, help desk, and live chat. SmarterTrack has all of these solutions incorporated into one easy to use software package which allows us as an organization to learn one application and still continue to provide top-notch customer service to our more than 107,000 domains and 70,000 customers.”

SmarterTrack is an ideal solution for hosting and technology-based companies due to its flexibility, speed, stability, and multiple installation options. SmarterTrack can be installed on a VPS, dedicated server, shared hosting environment, and—coming soon—can be obtained monthly in a Software as a Service (SaaS) option. This adaptability gives all organizations—small and large—the opportunity to install and utilize SmarterTrack within almost any type of environment.

“CrystalTech was very active with the SmarterTrack BETA and has helped make this our most anticipated product release ever,” said Jeff Hardy, Vice President of Business Operations for SmarterTools. “We have great respect for what CrystalTech has accomplished in the hosting world and are excited to have our products associated with their organization.”

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