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Eleven2 Hosting Expands Corporate Management Team.
2008-04-10, HostMan.biz Eleven2 Hosting company, has expanded its corporate management team, through an appointment of a new Customer Service Director, Cory Beavers, a hosting industry veteran. Mr. Beavers began his career at Yahoo! Web Hosting and was most recently employed by HostGator Web Hosting. Rodney Giles, Co-founder and Chief Executive Officer at Eleven2 noted, ''Cory's focus will be on increasing the level of support our customers experience here at Eleven2. With Cory's previous experience at Yahoo! Web Hosting and HostGator Web Hosting, he brings the experience, knowledge, and dedication needed to take our customer support to the next level.'' Cory's daily tasks include developing and implementing training programs for customer support advocates, enhancing response times on support requests, and improving the quality of responses to customers from the Eleven2 Hosting staff. Mr. Giles added, ''Cory's leadership in these areas will help attract customers wanting top-notch customer service at every point of service, from pre-sales to ongoing support, something rarely seen in the hosting industry. When our customers are happy, our retention rates increase and customers start spreading the word about the quality of our hosting and support services.'' In addition to adding a new customer service director, Eleven2 has plans to extend their development team to keep up with the expansion of their upcoming hosting products and services. Customers can interact with the Eleven2 Hosting team through the company's VIP platform, a user-friendly control panel for managing billing information, support requests, daily website maintenance, and email. |
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