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groupSPARK Offers Private Label Tier-1 Support.
2007-07-10, HostMan.biz groupSPARK announced it will now offer 24x7 private label tier-1 technical support for resellers as an optional service. The service is immediately available to channel partners and resellers. By outsourcing technical support for their customers, resellers can utilize groupSPARK’s internal infrastructure, technical expertise and leadership in the private label Hosted Microsoft Exchange Server marketplace. The company provides 24x7 private label tier-1 technical support to resellers’ customers via phone or e-mail using the reseller’s name and branding. The customer will be unaware that their technical support is being provided by groupSPARK. groupSPARK’s hosted SaaS offering includes Microsoft Exchange Server 2007, Windows SharePoint Services v3.0 and Dynamics CRM which can be completely private labeled and resold by partners as a part of their own product offerings saving them hundreds of thousands of dollars in development and operational costs. “Not only can groupSPARK resellers significantly increase their average revenue per user by offering hosted Microsoft Exchange Server 2007 but they can save a significant amount of money by outsourcing their technical support as well,” Ravi Agarwal, groupSPARK chief executive officer, said in a company press release. “Their customer receives best-in-class technical expertise and the reseller does not have to make substantial investments in IT, personnel, or other resources. It’s a win-win situation.” |
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