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VeriCenter Launches Customerfirst. 2007-04-26, HostMan.biz Unveils the customer service process for managed hosting with enhancements including methodologies for service design, assurance and delivery. VeriCenter, Inc., a provider of managed hosting, colocation and infrastructure services, yesterday announced enhancements to its customer service delivery process, which the company is calling Customerfirst. According to VeriCenter, their Customerfirst processes includes planning and reviews for solution design, service assurance, service delivery and technical architecture capability requirements, VeriCenter's monitoring and support services teams proactively manage the infrastructure and detect and remedy issues and every step of the process, from new service implementation through problem remediation and quarterly satisfaction surveys, results in a detailed assessment of customer satisfaction with VeriCenter service and support. "Customer service and support is not a department at VeriCenter, it is VeriCenter. Our mission is to provide the best customer service experience in the managed hosting industry," said Gray Hall, CEO and President of VeriCenter, Inc. "We deliver against this challenge every day, through our performance, our commitments, via service level agreements, and with our continuous improvement processes, all of which must meet a test of improving our measured customer satisfaction results."

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