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Webmail.us Takes Customer Care Around-the-Clock.
2006-07-18, HostMan.biz Webmail.us, a leading provider of email hosting services to small, medium, and geographically dispersed businesses, has just expanded its Customer Care division to provide fully staffed customer service and support 24 hours a day, seven days a week, 365 days a year. “We now provide email hosting services to more than 21,000 businesses and service providers worldwide,” explained Patrick Matthews, chief executive officer at Webmail.us. “At Webmail, we hang our hat on customer service and that is why so many customers and partners trust us with the management of their mission critical business email services. In an industry where we compete against purportedly “free” and “low-cost” technology companies, we’ve differentiated our business by focusing on service. Service is part of our DNA and that’s something you don’t find too often with high tech businesses.” Webmail.us attributes much of the company’s success to the staffing approach for its unique Customer Care team. “While many companies are staffing low-wage call centers or outsourcing technical support overseas, we’re hiring well-qualified, motivated employees who work alongside the rest of our team,” said Ben Hubbard, director of business operations and head of the Customer Care division at Webmail.us. “We only hire people who will treat customers the way we would want to be treated. That might sound cliché, but you have to ask yourself—how many businesses really deliver that level of service? The right people make all the difference.” Webmail.us has been experiencing rapid growth, adding more than 14,000 businesses to its email hosting system in the last twelve months. The company now hosts email for more than 21,000 businesses worldwide. |
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