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Network Solutions Recognized for Best Improvement.
2006-05-18, HostMan.biz Network Solutions was recently honored with the Name Intelligence Users' Choice Award for best improvement in customer service. The annual awards ceremony was held during the Domain Roundtable Conference, which took place in Bellevue, WA, from April 19 - 21, 2006. Name Intelligence, Inc., the creator of Domain Tools and www.whois.sc (Whois Source), is an authority in the domain industry and takes the opportunity to recognize companies and individuals for their excellence in the industry with the Users' Choice Awards each year. "Over the past four years, we have overhauled the entire customer service organization and incorporated an intensive six-week training program for all customer consultants," said Shelley Rawlings, senior vice president of Customer Service and Support for Network Solutions. "We are pleased that our customers and Name Intelligence have recognized all of our hard work to improve the customer support organization and we are committed to continue to deliver top-notch service to our customers." According to Jothan Frakes, Vice President of Business Development with Name Intelligence, Inc., Network Solutions was recognized for best improvement in customer service for numerous positive verbal and written comments from Network Solutions' customers regarding satisfaction with their customer service experiences. Research conducted by Name Intelligence also found that Network Solutions' customers are always met with a rapid response from knowledgeable, competent and patient customer consultants when they call the toll-free customer service number. Also, customers responded favorably to the new and improved Network Solutions Web site because it is easier to use. The Network Solutions transfer notification and protection system provides a higher level of confidence and security among customers. They are not concerned that their domain name with Network Solutions will be inaccurately transferred away. According to the survey conducted among Domain Roundtable Conference attendees that collected user's choice for their favorite registrar, Network Solutions was included as one of the top eight registrars. |
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