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RightNow Delivers 99.98 Percent Uptime in 2005.
2006-02-02, HostMan.biz RightNow Technologies today announced it delivered 99.98 percent server uptime for its on demand CRM customers in 2005. This enterprise-class reliability was achieved using highly redundant, highly scalable open source hosting infrastructure that kept unscheduled downtime at less than ten minutes per month in 2005. Last year, RightNow doubled its data center capacity by adding a fifth production data center pod, as well as voice hosting capabilities in the United States and the United Kingdom. The company also provides fully redundant, mirrored sites and offsite disaster recovery. By leveraging open source technologies, RightNow has been able to provision a level of redundancy much more cost-efficiently than would be the case if it used proprietary operating systems and databases. The company's open source infrastructure also allows it to add capacity while only nominally increasing costs. RightNow vigilantly monitors its hosting environment using open source tools as well as internally developed management applications specifically designed for RightNow's unique high-availability on demand infrastructure. RightNow's hosting environment supports approximately 5,000 active instances of its customer service, marketing, and sales solutions in its two co-located hosting facilities in New Jersey and California. Because these CRM solutions are fully Web-based, activity across all RightNow users can be measured in page-turns. RightNow is currently handling an average of approximately 300 million page-turns per month at 99.98 percent reliability, with spikes in volume reaching more than 12 million page-turns in a single day. RightNow's economies of scale enable it to make more extensive investments in infrastructure redundancy, monitoring, and management tools than is practical for the typical private- or public-sector organization. "Our track record of availability in 2005 clearly demonstrates that we are both fully committed to and fully capable of meeting the requirements of enterprise customers with mission-critical CRM deployments, including 24/7/365 contact centers," Greg Gianforte, CEO and founder of RightNow, said. "In fact, we are able to deliver a more stable and reliable environment via the on demand model than most of our customers could ever hope to build on their own with an on premise implementation." |
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