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HostingDiscussion.com Deploys IntelloDesk.
2006-01-20, HostMan.biz HostingDiscussion.com has announced release of the fully integrated IntelloDesk Helpdesk Software within its environment, which will serve as central communications hub for a forum of over 5,000 members. After HostingDiscussion.com re-launch in 2003, it has been experiencing consistent growth. Today this dynamic web hosting community counts thousands of participating members. Along with membership growth, the number of communications between members and staff has increased dramatically. “We have just a few staff members who respond to all sorts of requests and inquiries.” – Says Artashes Toumanov, HostingDiscussion.com Community Director. – “Certain requests could have taken us a couple of days to resolve, so our previous software setup was no longer a viable platform for efficient communications.” “IntelloDesk was an obvious choice. The application is so flexible that it has a natural ability to blend in your environment without the need of special employee training, or major changes in the way staff communicates with members and each other,” – continues Toumanov. – “And some of the features the software offers, like automatically suggested knowledgebase answers – are priceless additions to our work process. It saves us a lot of time and money.” According to community management, since public introduction of IntelloDesk, requests that took hours and more staff members to process are now resolved by the right person within minutes. AvidInteractive, the makers of IntelloDesk software worked closely with HostingDiscussion.com management during the transition. Mark Klink, AvidInteractive Lead Developer, was directing the integration process: "Our goal with IntelloDesk in regards to the integration with HostingDiscussion.com was to make an easy transition from anonymous reporting, and communication, to bringing a more personal touch to the process, by integrating IntelloDesk closely with vBulletin, and the daily function of HostingDiscussion.com staff, and users." HostingDiscussion.com management has taken a close look into a number of other helpdesk solutions such as Kayako, PerlDesk and Cerberus. IntelloDesk, however, was the only one with a number of key elements to allow achievement of community objectives and flawless technical integration. |
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