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Ritter Deploys Incognito Software. 2005-12-16, HostMan.biz Incognito Software (incognito.com) announced this week that it had added Arkansas-based Internet communications provider Ritter Communications (callritter.com) as a new customer. Ritter Communications will deploy Incognito's Broadband Command Center software to enhance its customer service. Broadband Command Center, designed for small and medium-sized broadband providers, automates the provisioning of IP-based multimedia devices and customer premise equipment for high-speed data, VoIP, IPTV and gaming services. Susan Christian, director of marketing for Ritter Communications, says taking control of service delivery was an important factor in choosing Incognito's Broadband Command Center. She adds that the interface between Broadband Command Center and Ritter's billing system enables customer service representatives to easily complete provisioning tasks. "With customer premise equipment provisioning in-house, in addition to other services such as Web hosting and email with spam and virus filtering, we've proven that it's possible to deliver the best of both worlds: Jonesboro, Arkansas-based operations plus a wide range of cutting edge, high-reliability services." Incognito also reported that its Broadband Command Center product was now available as an appliance.

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