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WebSitePulse Adds Support Functions.
2005-11-23, HostMan.biz E-business transaction monitoring service provider WebSitePulse (websitepulse.com) announced on Tuesday it has added the "Remote hands" and "Take Over" features to enhance its customer support functions. Remote hands and Take Over are part of the re-engineered and redesigned WebSitePulse monitoring system and Web site (beta.websitepulse.com). Remote hands, which is free for all WebSitePulse customers, enables e-business owners and operators who are on the road or just away from their computers to instantly troubleshoot upon receiving an alert notification. If the remote troubleshoot requires third-party involvement, the take-over feature teams up WebSitePulse staff with all contacts, vendors, or suppliers designated by the customer to restore the functionality of the Web site, system or component. This service is offered for a fee to customers. |
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