Host Department Enhances Service.
2005-09-23, HostMan.biz
Web hosting provider Host Department (hostdepartment.com) said this week that it would provide each hosting account with a dedicated account executive. The company says the move is designed to raise customer service to a new level, maintaining overall client satisfaction.
Customers can contact their account executives through their hosting control panels. They can also be reached through live chat, phone, email and instant messengers such as Yahoo!, MSN, ICQ or AIM.
"The Account Executives will step in when the technical support and call center staff cannot resolve a client's issue," says Brad Davis, operations manager for Host Department. "Their primary task will be to provide the resolution to any problems, whether billing, technical or administration by escalating or directing clients’ concerns to the appropriate department with high priority."
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