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H-Realms Increases Support Staff. 2005-02-22, HostMan.biz H-Realms Hosting (hrealms.com), the Web hosting and consulting entity of nonprofit organization InnoCentric, announced on Monday its significant growth and revamped image. The number of clients has dramatically increased by 66 percent while churn rates have decreased by 50 percent. In an effort to support the customer service demands of this considerable growth, H-Realms Hosting has increased its support staff by 400 percent. "As usual, all of our support technicians are in-house, hired and maintained by us and receive extensive training in customer server, Web hosting and cPanel," says Jon Daniels, customer support supervisor for H-Realms Hosting. "The training we provide ensures all customers deal with a knowledgeable representative that understands the needs of that particular client." A more holistic and individualized approach to providing Web hosting services is one of the contributing factors of the growth. H-Realms has also changed its strategy and business plan to include a "whole" approach, renovated the Web site and package structure and modified its support system to be more inclusive and easier to use.

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